Cabo Hosting Web Hosting FAQ

General Questions

How many years have you been in business?: We've been in business since early 2002, for more information visit the about us section.
What guarantees do you offer?: We have a full 30 day money back guarantee, a server uptime guarantee of 99.5% per month, a 100% network uptime guarantee, a no overselling guarantee and a loyalty reward guarantee.
What currencies do you accept?: We price in Euros, but you can also choose to pay in US Dollars or CV Escudos during the signup process.

Domain Name Questions

If I register my domain name through you, will I be the owner?: Yes, absolutely!
Can I change the WHOIS information and Nameservers?: Yes, using our Account Control Panel.
What's ID Protection?: On all domain name registrations and transfers we will display generic information in the Whois database instead of yours. That way no one can get your information and send you spam email or steal your identity! This is a completely free courtesy.
Why isn't ID Protection available on .us .in .eu .uk domains?: The registries that administer these domains do not permit the use of such ID Protection services, unfortunately this is beyond our control. However if you register a .uk domain for personal use then your postal and email addresses will be hidden anyway (only your name will be shown).
How can I ensure my transfer is smooth?: Transferring a domain name to a different company involves a few security procedures to ensure you are the legitimate owner of the domain.
For a fulloutline of how to transfer a domain name please refer to our guide.
If I register my domain name with you, do you also need to host my website?: No, you can use any host you like.
Can I transfer my domain name to a different registrar, are there any costs involved?: Yes, as you are the owner you are totally in control. We do not charge for transfers away.
Why are some transfers-in more expensive than a new registration?: Domain names are administered by a number of different authorities and they each impose different rules and pricing structures, some charge more for transfers then new registrations so unfortunately we must pass this charge onto our customers.